Customer Service Engineer
Systems Generators Philippines
3d ago

Requirements :

  • A minimum of 8 years of related experience
  • Effective communication skills (verbal and written) including being able to present to small groups of technical individuals
  • Self-motivated and has high sense of accountability
  • Organized and pays attention to details
  • Able to manage time and knows how to set priorities
  • Enjoys problem solving and passionate in learning new technologies / skills
  • Security network, and systems related professional certifications are a plus
  • These candidates might come from HP, IBM, Accenture, Fujitsu, Banks, Financial Institution, Insurance, IT Audit firms like SGV, Punongbayan etc.
  • Benchmark position : Technical Services (Field Engineers) but we will also want to see resume from Solutions Engineer (particularly mentioned VMWare Solutions Architect)
  • Job Description :

  • The Sr. Customer Service Engineer will take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for Trend Micro’s enterprise clients through onsite and remote (online and via telephone) support.
  • The ideal candidate will demonstrate a strong aptitude for learning new technologies. S / He should be highly analytical with the ability to derive facts quickly, methodically, and accurately.
  • This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.

  • Given the responsibility, the Customer Service Engineer should also be effective in collaborating with team mates and other engineering group with the primary goal of providing the best solution to customer concerns.
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