Network Support Engineer
Satellite Office Solutions Pty Ltd
Metro Manila, PH
11d ago
source : Monster

Candidate must possess at least a Bachelor's / College Degree , any field.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably 1-4 Yrs Experienced Employees specializing in IT / Computer - Network / System / Database Admin or equivalent.

Full-Time position(s) available

Key Responsibilities

â—‹ Perform Radio Frequency Planning activities when required within expected due dates

â—‹ Complete as-built documentation to a high standard within expected due dates

â—‹ Ensure active site licenses are kept up to date and renewed within contractual due dates

â—‹ Monitor the network operations mailbox, responding to requests from 3rd parties and site issues within a reasonable time

â—‹ Ensure external outage requests are recorded and approved, and that notifications are sent to the appropriate stakeholders

â—‹ Provide Level 1 network support in order to ensure a seamless customer experience on the network.

â—‹ Raise Level 2 issues to the National Network Operations & Acquisition Manager when required.

â—‹ Ensure customer impacting issues are rectified within MTTR targets.

â—‹ Complete commissioning activities immediately, ensuring contractor time on site is kept to a minimal

â—‹ Ensuring site access details and maintenance contacts are kept up to date

â—‹ Contribute to internal projects generating efficiencies in processes when required

â—‹ Contributeand participate in weekly meetings with the Management in Sydney and be available during business hours.

â—‹ General Ad-Hoc duties

Desired Qualification and Skills

Required

â—‹ Hold at least a Bachelor of Engineering in Telecommunications, Electronics or Computer Science.

â—‹ A Service Desk experience is a must.

â—‹ Experience in network management systems, and network management protocols.

â—‹ Exceptional communication skills, both written and verbal.

â—‹ Strong interpersonal skills, ability to build strong working relationships.

â—‹ Exceptional organisational and time management skills.

â—‹ Ability to multitask and work to deadlines.

â—‹ A proactive / can do attitude is essential to the success of this role (start-up mindset)

Preferred

â—‹ Experience on M2M communications, 4G industrial M2M routers, SIM and device management platforms.

â—‹ Experience in network management systems, and network management protocols.

â—‹ Experience with delivering to required SLAs

â—‹ Experience with managing LPWANs

â—‹ Experience with wireless telecommunication networks

We are looking for an enthusiastic individual with the right attitude who is not afraid of taking initiative, making things happen and so effectively highly contributing to the success of Thinxtra.

The company will provide growth opportunities for the right candidate.

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