About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
About the Department
The primary responsibility of a Quality Monitoring team in the Home Lending Self Assurance Monitoring Team is to evaluate inbound and outbound calls to ensure that all policies, procedures, and regulations are followed and that callers have a consistently positive experience when calling the Investment Contact Center.
About the Role
Internally known as Operations Analyst 3, this role is responsible in providing the operational support necessary to ensure accurate and consistent development and implementation of Self-Assurance Activities (SAA).
The role involves analyzing business issues and makes recommendations to maximize operational efficiency, quality and compliance.
Works under limited supervision to analyze and solve complex operational, systems-related and / or internal customer issues.
Market Skills and Certifications