Cebu CityAbout NCRNCR Corporation (NYSE : NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.
With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business.
NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
TITLE : Entitlements Analyst ILOCATION : CebuGRADE : 8The Global Entitlements team is focused on resolving issues associated with products for customers both HW and SW irrespective of LOB or Region / Country.
Our goals are aligned to the 2020 Vision in transforming the company to ensure customer satisfaction by guaranteeing customers are accurately billed and receiving proper coverage for entitled items.
The focus of the group is in three primary areas : Revenue Assurance are we billing appropriately, do we need to make adjustments to back and future billings by items Entitlement Accuracy assuring all items for a customer are coded properly enhancing customer satisfaction with the overall process Cost efficiency identifying key areas of improvement within the sales / implementation / renewals process to reduce errors, thus reducing costs necessary to support the customerBelow are the key areas of responsibility but are not limited to these items.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY : Review details of an account product ID’s comparing to master agreement, orders completedVersed with internal systems not limited to ERP, CMS, Salesforce, ES, GEMS, Quotebuilder, EDWHas intermediate Microsoft office skills and ability to teach othersCapable of writing an executive summary with limited assistance, showcasing the cost or profit associated with the summaryAble to coordinate conversations with other departments when necessary, guiding the conversation to a resolution that is viable for all partiesHas a high level organization and capable of working multiple Tier 2 cases end to endUnderstands the end to end business processSeeks instruction for continuous improvement to advance developmental growthBASIC QUALIFICATIONS : 1-
2 years of related experienceDemonstrated proficiencies in Microsoft Office Suite softwarePossess a high degree of skill in relationship management, and leadership to get issues resolved for the customerAbility to work non-
standard business hours as required by projectsPREFERRED QUALIFICATIONS : Bachelor’s DegreeAbility to drive efficiencies in margin improvement within assigned accounts preferredProven experience with the sales contract negotiating process preferredEEO StatementIntegrated into our shared values is NCR’s commitment to diversity.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.