ENTECH Professional Cleaning (under CBTL Holdings) provides safe and sustainable solutions using only the best equipment to ensure our clients are met with the highest level of security.
Our services extend to a wide spectrum of spaces ranging from offices, restaurants, and residential homes. We are currently looking for an Assistant Operations Manager to join our team in Quezon City
JOB DESCRIPTION :
Improve the operational systems, processes, and policies in support of organizations mission specifically support better management reporting, information workflow and management, business processes and organizational planning.
Daily manpower planning for their respective teams.
Monitors team member's competency
Read and verify daily service / work reports for their team's properties
Understands and implements the Discipline Policy and Table of Offenses & Penalties for their teams
Handling of team member's grievances
Review and submission of monthly Key Performance Indicators to clients
Ensure that the Entech Professional Cleaning standard is applied for each client
Monitors the daily work performance of supervisors in their team
Quality control of supervisor's reports sent to clients
Conducts weekly supervisor meetings for their team to get their concerns
Responsible for regular visits to supervisor's areas of responsibility to conduct quality control inspections.
Assists and guides supervisors with customer issues and problems
Plans and manages leave entitlement of supervisors
Performance appraisals of supervisors
Informs Operations Director regarding daily itinerary schedule and concerns
Weekly alignment meeting with concerned departments (i.e. Managing Director, Quality Assurance, Business Development, Client Services)
Update and monitor the maintenance of equipment
Attends immediately to any problem or complaints of clients, or client's customers
Maintain a constant good working relationships with all the client's personnel or their support on monitoring the performance of our employees and controlling the pest activity in a property.
Submits progress reports to clients
Performs other duties that may be assigned by the immediate superior from time to time
Ideal candidates would preferably have experience in the same industry.