Business Systems Analyst
Makati City
25d ago

Functional Area :

OP - OperationsEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Shared Services Corporation

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world’s leading financial services firm.

We’re people who believe that with the right values and hard work, anything is possible. We know that if we’re at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG’s specialized disciplines. Technology provides strategic and procedural support in all of AIG’s specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

The Business Analyst will work as the liaison between Operations business units and IT. The focus of this position will be to handle special assignments related to Operations business units.

New system adoption, system integration, business process improvements, system enhancements and issue resolution are key responsibilities of the Business Analyst.

In addition, the Business Analyst may provide analyst support to Operations related projects / initiatives.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise.

As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done.

Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

As a Business Analyst you are expected to perform the following :

  • Understand systems, processes, products and the impact to the projects and business objectives.
  • Handle multiple assignments with different priorities and adjust work accordingly to meet deadlines.
  • Identify business process improvements and ensure that developed solutions meet business needs and requirements.
  • Analysis and resolution of Operations business / systems issues
  • You take the leading role in functional analysis of projects and enhancements.
  • You acquire a good understanding of the business requirements and processes, in order to translate these into a robust solution design.
  • You look for creative and simple solutions and you provide clear, structured documentation for the users, as well for the development teams and testers.
  • You are responsible for the follow-up of the projects assigned to you.
  • You explain the solution to the development team and guide them through the development cycle.
  • You report on the status of your projects to the project sponsor and identify potential risks.
  • You provide support to the Operations team in case of major incidents.
  • Provide training assistance to end users for new systems and enhancements
  • Provide accuracy, consistency and adequacy review for business specifications
  • Evaluate risks associated with different system changes and implement a testing methodology that is appropriate for the risk involved
  • Assist in translating business requirements into test plans for in-scope projects and analyze results as compared to business requirements
  • Monitor testing progress, defect reporting, problem resolution and prioritization
  • Coordinate and communicate the delivery of projects related to system changes and enhancements
  • Facilitate communication between Operation unit and technical staff to ensure effective and efficient implementation
  • Escalation of issues and assessing and communicating business and technical risks
  • Support business resources for system releases, including establishment of testing expectations
  • What we are looking for

  • You have a Bachelor or Master degree.
  • You have affinity with IT and at least 2 years of relevant professional experience as a hands-on Business Analyst or Functional Analyst.
  • Experience in banks or insurance companies is definitely a plus.

  • You are analytical & assertive
  • You have a learning attitude
  • You are fluent in English.
  • You are able to interact professionally with various stakeholders at all levels : users, managers & specialists,...
  • You have an , combined with strong analytical & communication skills.
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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