Project Manager - Service Delivery
L3 Global Ventures
San Juan, PH
3d ago
source : Bossjob

ROLES AND RESPONSIBILITIES

  • Responsible for the daily management of wireline projects ensuring all metrics / results are achieved according to client needs and requirements.
  • Acts as the key point of contact for all client, partner, and vendor-facing communications. Taking ownership and drives high-level escalations on both sides as necessary.
  • Monitors project progression and providing sound decisions, the next action plan, and constructs possible improvement plans.
  • Closely work with the team in identifying challenges and create improvement plans to address those challenges. Ensures that recommendations and resources are proactively provided to correct broken processes to improve company performance and client, partners, and vendor experience.
  • Regularly holds checkpoint meetings, communicating and setting priorities for the clients, partners, and vendor.
  • Prepare and present regular reporting on Project Progression and performance.
  • REQUIRED SKILLS AND ABILITIES :

  • Ability to manage multiple projects and prioritize accordingly.
  • Communicate with US-based order managers, customer / s, vendors, and manufacturers.
  • Initiate conference calls to track the progress of the order and identify and resolve outstanding issues.
  • Experience in team management and working towards common goals.
  • Demonstrate leadership skills to allocate internal resources, external vendors, sales, and all functional departments as well as business partners and vendors.
  • Ability to work in a fast-paced and dynamic environment with global business demands.
  • Telecom and CRM systems knowledge and experience are a plus.
  • Excellent interpersonal skills and ability to work with team members at all levels.
  • Excellent written and verbal communication skills.
  • Superior attention to detail, problem-solving, and organization fluency is strongly desired.
  • Knowledge of PC, Microsoft Office Word, Excel, Access, and PowerPoint
  • QUALIFICATIONS

  • University degree required
  • 1-3 years of project management
  • Telecommunications experience preferred
  • Basic knowledge of Internet Protocol Networks (IPN)
  • Cisco certification / s a plus (not required)
  • LAN / WAN topology experience and knowledge a plus
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