MedSpecialized, Inc. is looking for Account Management Executives !
General Description :
The Account Manager Executive manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.
Work Schedule and Arrangement : 9 PM - 6 AM or 11 PM - 8 AM
Hybrid Work Set-up Four (4) days WFH & One (1) day onsite work every week
Office Location : 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities :
Manage portfolio of 50-60+ clients at one time remotely
Establish and maintain strong client relationships through regular close contact, frequent phone calls, email communication, and meetings online
Contact each client via phone call or online meeting at a minimum of once a month
Complete IMS Bootcamp and pass all trainbacks with a 90%+ grade
Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level
Escalate client issues to the appropriate teams including Support, Implementation, QA / Development, etc. if items cannot be resolved at the account manager level
Follow up on client issues within 24-48 hours with updates
Monthly status report meeting with Team Lead and Manager
Weekly team meeting client reports
Ensure client information in tools are accurate and up to date
Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc.
Create cases in tools to coordinate IMS Build updates, server migrations, and other IT related updates
Document all client communication in tools
Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)
Requirements :
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work in our Cebu IT Park office at least once a week
Willing to work during holidays and weekends
College graduate of any program
Strong attention to detail and multi tasking skills
Can work well with a team
With at least 1 year Customer Service experience
Proficient in Microsoft applications
Good English verbal and written communication skills
Salary and monetary benefits (in PHP) :
Monthly salary of 20,000 (not including bonuses)
New hire bonus of 5,000
Monthly risk allowance of 2,000
Perks and other benefits :
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch / dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Covid-19 Vaccine Access
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Our Recruitment Process :
1. Candidate Application Form
2. General Assessment
3. Initial Interview (Virtual)
4. Final Interview (Virtual)
6. Training
Disclaimer for salary ranges : Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP : prepare for that interview and impress the hiring managers!
For more information about our company, visit our website : www.medspecialized.com
