FM Operations lead
Makati City, National Capital Region, Philippines
6d ago

Job Description

The FM Operations Lead is accountable for the delivery the end-to-end Work Order Management, CMMS Administration, Business Intelligence, Quality, and Facilities Management Operations required for the success of the account and the client’s business requirements.

Responsible for driving superior stakeholder experience and value creation to internal and external CBRE and client parties.

Core Responsibilities

Administrative and Governance

  • Provides long-term and short-term planning, integration, and management of key strategic and operational functions within FM operations and site Facilities Management
  • Brings together the critical strategic and administrative activities, to increase the strategic and operational effectiveness, efficiency, and speed of these critical functions of Work Order Management, CMMS Administration, Business Intelligence, Quality, and Facilities Management Operations
  • Owns relationship and engagement with FM, account, third-party stakeholders
  • Responsible for driving performance and review on the pre-defined cadence
  • Partners with site FM team to ensure delivery of monthly sample site report audits, site / country statutory compliance requirements, asset life cycle, adherence to the annual site inspection schedule and closure of findings
  • Comply with key client and corporate business KPIs, policies and procedures
  • Participates in business reviews and manage agreed actions
  • Operational and Administrative

  • Complete any requests from the GWK and Account leadership as required;
  • Participate in the business unit initiatives and activities;
  • Analyze, review, and manage utilization and capacity of the team and its members;
  • Conduct monthly quality audit review and coaching sessions with the team members; and
  • Comply to monthly reporting requirements and activities of the business unit functions in a timely and accurate manner.
  • People Management

  • Recruit, induct, manage, motivate, and develop the team;
  • Review and advise on resourcing gaps;
  • Build, lead, and motivate a diverse and effective team;
  • Empower team members to take responsibility and accountability;
  • Carry out structured appraisals and ensure personal development plans are in place and include succession plans;
  • Supervise and review performance of individuals in the team; and
  • Convey messages and ideas clearly and openly. Involve people and influence decisions.
  • Communication and Relationships

  • Develop and maintain strong relationships with key stakeholders - work collaboratively with the CMMS team, in country FM teams, and Client;
  • Account issues and solutions are identified promptly, communicated to the appropriate level and resolution managed through the monthly business review process; and
  • Communicate best practice and key business messages.
  • Qualifications

  • Bachelor's degree (BA / BS) from 4-year college or university required
  • Experience of 3 to 5 years in a leadership role in Shared Services Center, Corporate Real-Estate, Facilities Management, Property Management
  • Strong customer service and interpersonal skills; Ability to interact with different enterprise stakeholders, clients, and business partners
  • Good understanding of facilities and housekeeping management
  • Microsoft Office or Office 365 proficient
  • Understanding of basic ISO and other external audit standards
  • Six Sigma Yellow Belt is preferred
  • Knowledge of PowerBI, Google Suite, Peoplesoft, ServiceNow, CMMS, MyBuy, SI7 and Salesforce will be added advantage
  • Strong analytical and problem-solving skills
  • Quick learner and sharp attention to detail
  • Good coaching and communication skills
  • High standard and regard to quality and integrity
  • Excellent written and verbal communication skills
  • Extensive experience in account reconciliation
  • Strong time management and organizational skills
  • Ability to effectively present information on levels of stakeholders
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