Customer Service Representative - Bilingual Spanish
Wells Fargo
Manila, Metro Manila, Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About the Role

Internally known as Customer Service Representative 2, this role is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for English and Spanish queue.

Take inbound calls related to Consumer Lending Customer Service queue such as account inquiries, payment processing and amortization

Deliver quality and excellent customer service to customers

Participate in projects assigned in the line of business

Market Skills and Certifications

Completed at least 2 years of tertiary education

At least 2 years experience in customer service or financial services in BPO / call center setting for English and Spanish queue

Very good communication skills both verbal and written for English and Spanish language

Keen to details

Flexible to work during night shift, holidays and weekends

Flexible to work from home and work onsite based on business need and pandemic situation

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.


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