Assistant Manager
Genpact
Alabang, Muntinlupa City, Philippines
5d ago

Manila, Philippines

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Operations Team Leader

In this role, You are expected to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing coaching and development to associates, facilitating team meetings, and meeting defined quality, customer experience and productivity requirements.

will be responsible for handling daily escalations from the team associates, reconciling time card records for non-exempt employees and approving time-

off requests for non-exempt employees. Work on high-level special projects as assigned by Operations Manager.

You will assist in the growth and retention of our core business, by delivering exceptional customer service through administration of insurance claims.

This is achieved through robust customer centric conversations and prompt in resolving customer issues / needs.

Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing client relationships

First point of contact for customer escalated calls. Ability to foster and support a diverse team environment across differences (race, age, gender, sexual orientation etc)

High school diploma and three years related experience and / or training; or equivalent combination of education and experience.

Transformation Happens Here

At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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