OPERATIONS COORDINATOR
Ylopo LLC
Manila, Philippines
5d ago

Job description

This role will require frequent internal communication, but at times, may require client outreach.

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization.

Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email / tickets and over the phone.

Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities :

  • Be Flexible with your hours and deadlines as needed.
  • Prepares weekly and monthly KPI reports for CS US and CS Manila
  • Ensures client data in Base, Zendesk, and other tools are accurate and up-to-date
  • Handles Zendesk admin requests from team members
  • Assists in special projects as needed
  • Meets with CS leadership regularly to discuss initiatives
  • Setting up accounts and access for all New Hires
  • Requirements :

  • Must have relevant experience working in a similar position
  • Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
  • Reliable, trustworthy and is strongly committed to the job
  • Willing to work on a graveyard shift
  • Excellent spoken and written English
  • Must have a noise-free working environment
  • Exceptional interpersonal skills
  • US Real Estate experience is a plus
  • System Requirements :

  • Processor should be 2ghz and above, Intel core 5 / 7 or equivalent is highly required
  • Ram should be at least 8 gigs with 100 Gb Free disk space
  • Headset with noise-canceling feature
  • At least 10 Mbps & up wired connection for main isp (DSL or fiber)
  • For backup isp, preferably Pocket wifi, Prepaid home wifi (strictly no USB Sticks allowed)
  • Apply
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