Operations Supervisor 2
Wells Fargo
Manila, Philippines
6d ago

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the role

The Operations Supervisor will supervise teams comprising analysts and will support in process expansion, staffing, and new hire training.

Responsibilities

  • Take a lead role in developing and implementing best practices.
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
  • Develop metrics to measure growth and performance of the department.
  • Interface with India and US based managers on production, quality and security guidelines.
  • Conduct performance reviews for assigned Analysts.
  • Assist the Manager- Operations in smooth transitioning of work to WFIS.
  • Resolve escalated problems, communicating information orally or in writing to customers, other departments and / or senior management.
  • Market Skills and Certifications

    Minimum requirements

  • Bachelor's degree
  • With at least 3 years of relevant experience in the same capacity, to include background in financial services
  • Amenable to night shift and shifting schedules
  • Amenable to be assigned in Mc Kinley Hill, Taguig City
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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