Customer Experience Agent
We are completely remote . You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth . Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals / systems
Acknowledge and resolve customer complaints.
Serve as product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer service!
Fluent in English, both written and spoken.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
1-2 years of experience in Customer Support
Experience in handling E-commerce / Saas businesses is a plus
Experience working remotely is a plus
Have handled customer support needs of US / UK clients
Has great problem solving skills
Have experience working on various CRM systems (Zendesk,Gorgias,LiveChat,LiveAgent,Cartloop)
Can work with minimum supervision
Open to working in shifts
Has a conducive remote working environment
Has a stable internet connection, hardware and power with backups in case of outages