Customer Service Agent (with Zendesk experience)
Manila, NCR, Philippines
5d ago

Customer Experience Agent

We are completely remote . You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth . Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

Responsibilities :

Maintain a positive, empathetic and professional attitude toward customers at all times.

Respond promptly to customer inquiries.

Communicate with customers through online portals / systems

Acknowledge and resolve customer complaints.

Serve as product expert to support customer needs

Process orders, forms, applications, and requests.

Keep records of customer interactions, transactions, comments and complaints.

Communicate and coordinate with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Provide amazing customer service!

Requirements :

Fluent in English, both written and spoken.

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms

1-2 years of experience in Customer Support

Experience in handling E-commerce / Saas businesses is a plus

Experience working remotely is a plus

Have handled customer support needs of US / UK clients

Has great problem solving skills

Have experience working on various CRM systems (Zendesk,Gorgias,LiveChat,LiveAgent,Cartloop)

Can work with minimum supervision

Open to working in shifts

Has a conducive remote working environment

Has a stable internet connection, hardware and power with backups in case of outages

Amazing personality!

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