Senior IT Program Manager
RingCentral
Manila, Philippines, PH
2d ago

What if you could support the solutions that will change the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

As a member of the RingCentralITTeam , you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data.

It’s a team built to thrive on change and a perfect place to build a career with lasting impact.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work / life benefits you expect, and none of the micromanagement.

RingCentral regularly brings home Best PlaceToWork awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

We’re not just changing the nature of communication and collaboration. We’re winning, together.

RingCentral is looking for a Senior IT Program Manager to join ourgrowingEnterprise Applicationsteam.

About the Role :

RingCentral is seeking a seasoned Program Management professional, with people management experience, to lead cross-functional IT Enterprise Application projects.

This role is responsible for driving the execution of IT Enterprise Application projects to enable transformation, growth, maturity and scale.

You will lead projects that are laying the foundation and helping scale our core internal business systems. You will work cross-functionally with business partners to deliver solutions for our unique internal business needs.

A successful candidate will have experience operating in high-pressure situations, a proven ability to handle competing priorities, proven success managing project managers, and possess a high level of discipline while remaining flexible.

Responsibilities :

Mentor and manage high performing global Project Managers

Responsible for taking small to large, company-wide, mission critical programs / projects from ideation through final implementation and go-live

Help drive IT to work on the most important projects and programs for RingCentral, and guide thru process those same value-driven efforts towards on-time delivery, within scope, and within budget

Responsible for status reporting and metrics around the IT portfolio to leadership teams

Responsible for assessing performance, defining improvements, deploying process changes, and sustaining the long-term health of portfolio, project, and resource management processes

Ensures adoption and implementation of project and program management methodology and oversees project and program management coaching, including waterfall and Agile

Provides overall communication and interfaces with all areas affected by the program / project including cross-functional stakeholders, business sponsors and vendors

Drive prioritization of business requirements and roadmap

Partner with both technical and non-technical peers to execute on work throughout the project life-cycle

Own the program schedule, task assignments, and manage schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies

Become a trusted partner with the business and accepted into the business team’s inner circle of influence

Understand operational issues and opportunities (business processes), and help drive technical solutions to scale business operations and ensure compliance

Drive results; own the portfolio of projects, and lead projects to achieve desired goals while keep cross functional teams accountable

As aPgM, you will develop functional process flows, road-mapping and portfolio presentations

Help lead the development and continual refinement of portfolio, project, and resource (projects) management tools and services

Build strong partnerships with cross-functional departments (Product, Sales, Marketing, Services, HR, Finance,Legal..)

Works with a high degree of integrity and accountability

Ability to work independently and autonomously

Manage multiple competing priorities simultaneously and drive projects to completion

Ability to work with all levels in the Organization and present and lead meetings with Director / VPs / C-suite

Qualifications :

Minimum 7+ years of program management with enterprise solutions in SaaS environments

PMP, CSM, ITIL certifications a plus

Experience with IT, Sales, Marketing, Services, Financial, HR, Legal SaaS Systems (Eg : NetSuite, Workday, Salesforce)

Proven experience in managing multiple large programs / projects in an enterprise environment

Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required

Experience with Agile methodology a plus

Ability to work independently and in ambiguous situations

Experience leading an internationally distributed team

Ability to learn and adapt quickly

Vibrant and energetic attitude, willingness to perform and get things done

Benefits and Amenities : (list per location)

Comprehensive HMO Package (medical, dental)

Personal Time Off Leaves

Quarterly Performance Incentive

Discounted Gold's Gym Membership

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