Collections Agent
Truphone Limited
Manila, PH
9d ago

Role Purpose :

The Credit Controller is a key business partner to the Head of Credit and has responsibility to maximise cash collection for Truphone.

Key Accountability :

  • Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts
  • Account reconciliation, mainly medium to large accounts with unclear payments
  • Regular reporting on various metrics including cash received, account adjustments, Customer Claims
  • Manage the Customer Claims Process with regular calls with Collections, Local Country and Operations Teams
  • Identify and resolve delinquent / overdue amounts country ledgers
  • Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts
  • Maintain a professional attitude and approach to the role
  • Identify and report any issue that may affect timely cash collection
  • Support other collectors in their role and responsibility to enhance an effective team environment
  • Experience (top three) :

  • Minimum of 2 years credit and collections experience
  • Experience of best practice collection activities
  • Collection systems and process
  • Skills (top five) :

  • Natural hands-on approach
  • Excellent verbal & written communication skills
  • Rigorous attention to detail and the basics of credit collections and risk control
  • Systems orientated profile of collection systems
  • Good inter-personal skills
  • Personal qualities (top five) :

  • Flexible, focused, confident, resilient and resourceful
  • Deadline driven.
  • A strong systems person with the ability to address the credit and collections needs.
  • Commercially aware of the importance of customer retention while maximising cash collection
  • Effective communicator at all levels
  • Apply
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