Client Services Manager (Vendor Manager)
TaskUs
Angeles City, Philippines
20h ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    Client Services Manager (Vendor Manager)

    So what does a Client Services Manager (Vendor Manager) really do? Think of yourself as someone who will help our customer experience team manage support quality with the rapid growth of our international last-mile logistics platform.

    This person will enhance the quality of the customer support experience by partnering with support vendors to ensure their quality meets Client expectations, including CSAT, FCR, AHT, and other support metrics.

    Imagine yourself going to work with one thing on your mind : you will be supporting the client’s services team whose job is to support the fastest growing companies to scale their domestic and international operations.

    As you tackle your new tasks for the day, you know that it will lead to one thing : that you will work directly with our management team to hire and train key players.

    As a Client Services Manager (Vendor Manager), you will :

    Work with the Client Vendor Success team to manage multiple sites' performance within calibrated targets.

    Identify and report trends and opportunities for Vendors using data and onsite observation to improve quality and productivity

    Reinforce compliance with new launches, processes, and policies in conjunction with the Client Quality Assurance team to identify and distinguish Vendor controllable from Client training and content opportunities

    Work with Vendors to root cause and resolve Teammate and staff behavioral (policy / process) problems, technical issues with a Specific Client, and third-party software

    Other projects assigned by management or as needed

    Do you have what it takes to become a Client Services Manager (Vendor Manager)?

    Requirements :

    You have a BA / BS degree in quantitative or business fields or an additional four years of work experience in quantitative or business areas.

    You have driven operations excellence and quality improvements across multiple support sites.

    You are analytical and data-driven; with experience distilling large data sets to actionable insights - root cause analysis is your specialty.

    You know how to present complex information clearly and concisely with strong written, verbal, and visual communication skills.

    You are well-organized and attentive to detail with impeccable follow-up and follow-through capabilities.

    Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously

    Have an owner mentality, focused on quality, output-driven, proactive, and always pushing yourself to do better.

    About TaskUs

    Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

    Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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