CSR - Senior Process Executive
Infosys BPM Limited
Mandaluyong City, Philippines
1d ago
source : ictjob.ph

Are you ready to make an impact? Join Infosys BPM as a CSR - Senior Process Executive and jumpstart your career!

Key Responsibilities :

Responding to queries and providing assistance for questions and problems.

  • Following up with customers to ensure full resolution of issues.
  • Running reports to analyze common complaints and problems.
  • Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.
  • Key Requirements :

    College graduate of any course

    At least 2 year(s) of working experience in the related field is required for this position.

    Proficient in English and must have very good communications skills .

  • Good problem solving skills.
  • Familiarity on Customer Service skills and etiquette.
  • Applicants must be willing to work in BGC, Taguig City

    Why Infosys :

    Quarterly performance bonus.

  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.

  • 24 Leaves annually.
  • Inside the Central Business District area.
  • Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
  • In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.


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