Production Monitoring Specialist
AIG Shared Services
Taguig City, Philippines
6d ago
source :

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.

  • Provide first line of investigation, diagnosis, validation and triage of production issues to reduce impact time
  • Monitor scheduled jobs and other scheduled tasks to ensure proper execution and resolution of issues for failed jobs
  • Execution and maintenance of PSUPP storyboards to ensure proper application response
  • Assist with any necessary testing following planned or unplanned change / maintenance work
  • Perform shift turnover and notify team members of major events and unresolved issues
  • Responsible for making suggestions and improvements to the existing monitoring processes
  • Develop and maintain PSUPP Monitoring policies, procedures and tools
  • Assist customers during PSUPP Support team off hours (weekends and holidays)
  • Create knowledge base articles to improve handling and resolution time of incidents
  • Maintain a shift log of activities and events that occurred during the shift.
  • What we are looking for

  • This role would suit candidates that have limited exposure to application, database, and / or infrastructure monitoring, production and deployment monitoring, testing, and scripting but are keen to further develop their knowledge / experience using Powershell, UNIX / LINUX, Active Directory, SQL Scripts, and / or other production monitoring tools.
  • Some experience in ITSM using ITIL; an advantage if in DevOps / Agile
  • Whilst you will have some experience in issues investigation, analysis, testing and documentation and you would not yet describe yourself as an expert in application development, production support, monitoring, and and will be keen to develop further.
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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