Customer Development Manager E-Commerce
Hill's Pet Nutrition
Manila City, National Capital Region (NCR), Philippines
1d ago

No Relocation Assistance Offered

79007 - Manila City, National Capital Region (NCR), Philippines


The Customer Development Manager-eCommerce is responsible for achievement of Sales targets through excellence in the 5P's execution at the direct point of sale where planning CP / Direct Retailers / Service Providers activities is key.

They must develop and support the partnership between CP / Direct retailers / Service Providers at the customer’s headquarters, at the store and regional level by nurturing contacts and negotiating with buyers, merchandisers, and Store Operations / in-store personnel.

They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

  • Achieve eTailer eCommerce Sales Targets
  • Consolidate learnings and identify business opportunities for eTailers handled based on historical data and trends
  • Build customer-specific plans based on eCommerce Strategy and Plans cascaded by CDGM / SDM
  • Manage end-to-end eCommerce business
  • Upload COAS for budget approval and monitor distributor and / or eTailer claims
  • Lead execution of planned programs and content changes across eTailers based on agreed calendar of activities, immediately flag any concerns encountered and propose counter measures
  • Share with eCommerce team post-mortem reports on activities executed
  • Share with eCommerce team daily dashboard / reports including but not limited to traffic, sales, conversion, search words, search performance, etc.
  • Upload eCommerce Competitor Activities in drive and share any learnings / proposed action steps
  • Ensure pricing is updated monthly as aligned with cascaded business booking guidelines
  • Inform CDGM / SDM any changes in eTailer content guidelines, operations, etc.
  • New customer acquisition and first-level assessment (eDistributor and / or eTailer)
  • First-level negotiation for all customer-related concerns (contracts, operations, etc)
  • Work with CDT CD&L to plan, analyze, forecast and ensure on time and complete delivery of products to customer
  • Returns Management
  • New customer due diligence and / or accreditation (gathering of external requirements)
  • Ensure Terms & Conditions compliance according to signed contract and propose action plans to address any non-compliance, if any
  • Provide necessary information required for P&L monitoring to ensure that the business if aligned with company's financial objectives align any opportunities with CDGM / SDM
  • Take a lead role in customer engagement such as but not limited to annual top to top reviews and quarterly business reviews and / or JBP with key eTailers (Lazada and Shopee), monthly internal alignments and weekly calls
  • Engagement with distributor or distributor related to ecommerce busjness and servicing
  • Internal :

  • Customer Development Field Sales Teams
  • Retail Marketing Team
  • Multi-functional Selling Team (Finance, CS&L, etc)
  • External :
  • Customers
  • Customers
  • Third Party Partners (Digital / Media Agency, Manpower Agency)
  • Individual contributor
  • Required :

  • Bachelor degree in Business Administration, Management, Marketing or related field.
  • Minimum of 2 years’ experience in Consumer Goods / Customer Management of key accounts (e.g. FMCG industry experience an advantage)
  • Optional :

  • Minimum of 1 year experience or exposure in eCommerce
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