Technical Support Associate | Clark
Sutherland Global Services Philippines, Inc
Central Luzon
1d ago
source : Monster

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Technical Support Associate , you will deliver customer service to our customers and clients. You are also expected to :

  • Provide first class customer service through phone and e-mail
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done
  • Meet pre-determined targets
  • Represent the client in a professional manner
  • Adhere to clients defined processes & procedures and company policies
  • Ensure highest quality is maintained to meet and / or exceed client specifications
  • Meet or exceed minimum requirements for productivity, availability, and quality requirements
  • Its easy to get this global career! You must only have :

    Finished at least 2 years in college (or High School Graduate + work experience)

    Excellent English written and verbal communication skills

    Good knowledge of computers

    The ability to take the initiative to continuously enhance product, quality and technical skills

    The ability to support customer concerns via phone or email

    The ability to deal with frequent changes, challenging customers; with extreme focus on service and sales

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