Provides support to end users for basic computer application system device access and hardware issues. Identifies researches and resolves routine technical problems of low complexity.
Responds to telephone email and on line requests for technical support. Documents tracks and monitors the problem using applicable systems and tools.
May coordinate with other teams or departments to resolve user problems.QUALIFICATIONSGraduate of any 4year computer courseWith good written and oral communication skillsHas good customer service skills can efficiently offer immediate technical resolutions to customers over the phoneA good team playerPreferably with experience in the same field but not required