Position Summary :
The Regional COPC Manager interacts with all areas of the Company to include Human Resources, Recruiting, Training, Operations, Quality, and Workforce Management.
Position also interacts directly with the client in matters related to COPC. The Regional COPC Manager is responsible for ensuring organizational readiness and compliance to COPC standards.
Responsible for the implementation and compliance to COPC standards.Remains in close contact with other COPC Coordinators from other regions to create a strong cultivating team that will share ideas and best practices on the path to COPC implementation and certification / re-certification.
Overall Responsibilities :
Initiatives, champions and supports COPC implementations and changes
Responsible for implementation and change management, guaranteeing compliancy to the standard
COPC point of contact for Operations, supporting teams such as, IT, Recruitment, Training, and WFM
Provides Client with updates on COPC deployment / certification
Supports onboarding new staff specifically on COPC requirements / understanding of the standard
Helps sites develop with strong data driven actions
Conducts continuous compliancy deployment checks
Conducts the annual standard review of the COPC frame work.
Conducts process audits
Reports to Organization on identified success, delays, challenges and risks
Initiates and chairs COPC meetings to ensure all roles are aligned and updated
Owns local Table F (COPC performance dashboard)
Updates / develops / improves COPC approaches
Assists with / coordinates all COPC audits,
Drives mitigating gaps identified during audits, creates project plans to close gaps
Job Requirements :
COPC BPCX / HPMT Certification
Participation in and / or prior experience in leading certification of a business or location
Quality experience / knowledge
DMAIC experience / knowledge
Advanced Excel Skills / Knowledge
Effective Communication Skills
Experience with client interactions
Strong Time Management
Ability to analyze data and find root cause
Experience developing and implementing new processes and procedures
Ability to travel as needed