Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 eLearning Developer
As an eLearning Designer and Developer you will create training materials on all aspects of Five9’s On-Demand
Contact Center software solution. In this role, you will be a key contributor in building out and maintaining the training
content for the Five9 Education Portal.
Design and develop training materials in an eLearning format for technical and non-technical audiences
Manage and execute graphic design and video development projects for instructional and presentation
Maintain training materials, courseware, and online content
Maintain and support the learning management system
Research and make recommendations on educational best practices, instructional resources, instructional
technologies and multimedia hardware / software to support teaching and learning
Associates degree in Instructional Design or equivalent, with at least 2 years of relevant experience in the execution of instructional design and curriculum or course creation and development - all preferably in a technology capacity with an eLearning emphasis
Excellent written and verbal speaking skills in English
High proficiency in Adobe Captivate or other industry standard authoring tool
Strong experience in creating CBT modules and upgrading existing eLearning courseware using industry standard tools (e.
g. Authoring Tools, Multimedia, and MS Office Suite, etc.) and sound instructional design principles and learning theories
Must possess a can do attitude and a strong customer focus mindset. Should have the drive to produce best in class projects by working well independently or collaboratively with other team members and key business partners of the Five9 community
Attentive to detail with excellent organization and time management skills and can perform efficiently with assigned complex tasks with multiple and competing priorities.
Quick learner in the area of new technology, able to rapidly learn and apply applications and tools to develop and deliver required and appropriate training solutions / programs in an extremely fast paced environment.
DESIRED : Salesforce.com knowledge or other CRM or Professional Services Administration applications, working knowledge of SaaS, Networking, Internet concepts, and Call Center practices
Call Center industry experience is highly desired but considerations will be made on a case-by-case basis for the right candidate
Must be willing to work the night shift
Samples of previous work will be required
Company Benefits :
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
While on work from home setup : Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)