Job Description : Provide technical support & customer service for end users via phone and email. Self-motivation, reliability, and accountability are a must.
We need a candidate that can work with little to no direct supervision that is results oriented. We are a rapidly growing company that provides small to medium d businesses IT services.
We think outside the box and deliver real live solutions to our end users. This is not your typical call center tech job.
If you are not a customer service super hero please donât bother applying. We are focused on providing the best customer service & support in the industry.
Job Responsibilities :
Answer incoming support calls and emails
Troubleshoot and resolve customer issues including product installation / configuration and device setup
Diagnose and correct customer issues remotely for both server and client machines
Create trouble tickets with detailed professional notes for each issue
Assist in creating technical documentation
Handle projects handed off for tasks that cannot be done during typical business hours.
Assist other internal departments with technical problems and configuration issues
Job Requirements :
Thorough knowledge of using, configuring, and troubleshooting Windows OS, SQL and Server 2003 / 2008 / 20012 / 2016 operating systems
Experience with configuring and utilizing Windows networks
Strong customer service skills with the ability to communicate technical issues to non-technical people
Strong oral and written communications skills a must
Ability to balance competing priorities and multitask
Self-motivation and the ability to learn on your own is key
Experience with remote connection tools (RDP, VPN, Citrix, etc.)
Proficiency in Microsoft Office applications
Experience resolving technical issues in a support environment