Customer Service Representative
MetroMart
Makati
3d ago

Your are passionate and obsessed about growing MetroMart through excellent support.

MetroMart is an on-demand grocery delivery platform.

We enable customers to purchase their products online from their favorite local store and have these items delivered to their doorstep within 90 minutes.

You are excited about tackling head on the most challenging problems and questions from customers and employees on the field.

Cool and calm under pressure.

Dealing with new and different challenges among a wide range of customers and employees on the field cultures excites you.

You have a way to anticipate challenges that come your way and you like finding resolutions, using the resources available to you.

You can move quickly with care.

Incredibly empathetic and understanding.

You are easily adaptable to the emotion and tone of the customer or employee on the field you are dealing with.

You are able to identify and resolve their issues quickly while knowing how to shift and adjust your approach with each of them.

Word and tech savvy.

A customer or a field employee will appreciate having you on the other end of the line, as you are confident and knowledgeable of the product.

This makes you awesome to exchange info with.

You are very comfortable using either written or spoken English to handle user concerns over email, through instant messaging or over a call.

Your core responsibilities include and must haves are :

  • You are excited about tackling head on the most challenging problems and questions from customers and employees on the field.
  • Cool and calm under pressure.
  • Dealing with new and different challenges among a wide range of customers and employees on the field cultures excites you.

  • You are able to identify and resolve their issues quickly while knowing how to shift and adjust your approach with each of them.
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) "I bust my ass because I love it" approach
  • A willingness to be "in the trenches" working with our field employees
  • 100% knowledge of the Metro Manila area
  • Computer skills at an all-time high a big plus
  • Native fluency in Tagalog and English
  • Apply
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