Team Lead, Sales Service Delivery
TTEC
Taguig, Metro Manila, National Capital, PH
2d ago

THE ROLE

Under limited supervision, will lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes.

This position will serve as a liaison between TeleTech / Revana and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program.

The Program Sales Manager will manage the team to metrics set by the partner and TeleTech / Revana program management as well as manage the team to acceptable work quality measurements set forth by the partner.

DUTIES AND RESPONSIBILITIES

Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time.

Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and / or program management.

They need to manage their team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls.

Insure that his team receives proper training to maintain program and personal growth.

Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps.

Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile.

Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TeleTech / Revana client relationship.

QUALIFICATIONS

Relevant Bachelors Degree or equivalent combination of education and / or work experience required

5+ years consultative / technology sales experience required

2+ years online advertising / digital marketing experience

5+ years sales management experience required

Call center experience required

Inbound / Outbound telesales experience required

Direct or Channel sales experience preferred

SKILLS AND COMPETENCIES REQUIRED

Able to type a minimum of 30 words per min

Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook

Program specific tools / process knowledge preferred

Strong, confident telephone voice

Ability to interact, learn and coach in a peer setting

Self-starter with strong business communication skills

Ability to hire, lead and train outbound sales reps

TeleTech requires all employees hired in the Philippines to successfully pass a background check and drug test as a condition of employment

HOW TO APPLY

  • Email. Hotjobs teletech.com
  • Online. Apply at http : / / www.teletechjobs.com / via computer or mobile phone
  • Go Social. Visit us at facebook.com / TeleTechPilipinas or twitter.com / TeleTechPinas
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