Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing :
Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
Interacts with product development, sales, client relationship teams, technology solutions, service delivery and / or other cross-functional teams.
Identifies needed resources for projects, defines and assigns major project roles.
Coordinates activities and tasks among project team members, other internal departments and client or vendor / subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
Manages project risks, issues / problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved.
Assists with problem resolution or risk mitigation as needed.
May manage the integration of vendor / subcontractor tasks and track and review vendor / subcontractor deliverables, if appropriate for the project.
May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor / subcontractor organizations to ensure all project targets and requirements are met.
Delivers informational and decision-seeking presentations to technical and business groups in FIS and / or in client organizations.
Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
May work at client sites from time to time requiring some travel.
What you bring :
Graduate of Bachelor's Degree in IT related course or equivalent
At least 5 years Solid Service Desk quality and process improvement background
Solid customer language understanding and can relate communication and updates upto C-levels
Knowledge of mainframe technology, open systems hardware / software, Wide Area Network and infrastructure design
Knowledge of management reporting, operational procedures and management information systems
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.
g., executive, management, individual contributors
Excellent decision-making, problem-solving, team-building, organization, negotiation, conflict management and time management skills
Strong coaching and mentoring skills
Ability to negotiate effectively and deal with highly complex, confidential and sensitive information
Ability to work closely with executive management to provide essential information, make recommendations and affect change
Willingly shares relevant technical and / or industry knowledge and expertise to other resources
Proven project management skills
What we offer you :
A competitive salary and benefits.
Great work spaces with dedicated and motivated colleagues.
A variety of career development tolls, resources and opportunities.
FIS JOB LEVEL DESCRIPTION
Career level management role manages employees who perform similar or related tasks within a single component of the program and has responsibility for results, including costs, methods and staffing.
Results are internally focused and directly affect the program or are externally focused and affect a segment of customers, partners, stakeholders and / or employees.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to team members within latitude of established company policies.
Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and / or resolving problems.
Develops and administers schedules, performance requirements, and may have budget responsibilities. Typically requires three to five leadership experience, as well as specific knowledge of specific FIS products.
Has general understanding of principles in project management, in one or more technologies, and at least one systems development life cycle model.
Generally manages small projects, i.e., approximately 1,000 to 3,000 project hours with a team of 5 to 25 team members, an internal cost of $100,000 to $300,000, and a project duration of 3 to 6 months of medium risk and complexity.
Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.