Associate Director - Workforce Management - Taguig City, NCR
Optum Global Solutions
Taguig City, Philippines
4d ago

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.

There's no room for error. Join us and start doing your life's best work.(sm)

Transforming health care for everyone takes a huge effort. But we never said major impact was easy. At UnitedHealthcare, We are working to create a system that is connected, aligned and more affordable for all involved.

One that delivers high quality care, responsive to the needs of each person and the communities in which they live. And as part of the UnitedHealth Group family of businesses, we have the support and resources of a Fortune 6 industry leader to do so.

As a Director of Strategic Initiatives, you'll lead mission critical initiatives that drive the development of national policy for a significant population.

You'll develop competitive products that deliver more value and improved outcomes and will help transform the health care industry.

Primary Responsibilities :

Lead and implement high visibility initiatives such as new market launches, business development and other growth opportunities

Provide analysis and support on topics such as the competitive environment, health care industry, government relations and new market opportunities

Help create new solutions to address difficult and long-standing challenges in improving health care outcomes

Support senior leaders in engaging with and influencing broad public health care policy development

Design, develop and implement Demand Forecasting processes for the back office and call center operations by working with business, on shore and sales teams

Design Capacity Plans for a 12 month rolling period basis the Demand Forecasts and other time, productivity factors to arrive at hiring plans and work with the business WFM teams on implementation and regular reviews to assess variance

Provide a central view to the workforce pools and manage bench

Participate in the annual budgetary exercises from a Demand and Supply Planning standpoint and creating what if scenarios around cost and revenue

Own and manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders

Support RFP’s from a WFM standpoint for sizing, cost optimization through SU and other WFM levers

Identify and lead discussions where necessary for Workforce Optimization opportunities

Own and manage a range of Workforce Planning initiatives and provide advice and support to the leadership to ensure OGS’s current and future workforce requirements are met

You're ready to take on an incredibly challenging marketplace of ideas, products and services. But are you up for leading the transformation of an entire industry?

Here, you'll work with the smartest people on solving the most important problems our nation is facing. The tasks are huge, the impact is far-reaching it's the best chance to test your mettle on a global stage.

Required Qualifications :

Solid understanding of WFM fundamentals

Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse / matrixed organizational environment

Highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures

Highly developed project management skills and proven ability to deliver organizational projects within

designated timelines

Well-developed analytical and written communication skills

Preferred Qualifications :

15 years of relevant experience in a similar space / function with at least 4-5 years in WFM with a BPO Conversant with WFM Tools or Technology implementation projects

Very strong analytical ability

Strong communication skills

Strong business acumen with understanding of P&L

Strong people connect with the ability to build strong relationships with stakeholders

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere : Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

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