As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE : EGHT) is to transform the future of business communications.
The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit , or follow 8x8 on LinkedIn, Twitter, and Facebook.About the job : We are looking for multiple Technical Support Engineers / Cloud Application Support Engineers / Cloud Customer Support Specialist to take part in the day to day operations of our world class, real-time communication services.
You will be part of the Global Operations team, responsible for the support, implementation and monitoring our cloud platform infrastructure.
Our ideal candidate will come from a technical customer support background with an understanding of SaaS, APIs or cloud applications.
You should be ready to be part of a fast paced 24 / 7 environment, ensuring 100% platform availability and best class support for our customers.
Main Responsibilities : ·Provide reactive and pro-active customer support to ensure the highest quality of service.·Address customer helpdesk queries with fast and decisive actions to ensure high customer satisfaction.
Desired skills and experience : ·1-5 years of experience in professional technical support OR in software development, working on / supporting user facing systems, building scalable, highly available services.
Qualifications : ·Fluency in English is a must written and verbal.·A Computer Science degree, or equivalent experience. Remuneration : ·Competitive salary with attractive bonus.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US : 8x8 participates in the E-Verify program.View the Participant Poster in English Español.
View the Right to Work Poster in English Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.
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