Group Manager - Transformational Quality (Six Sigma,Black Belt)
WNS Philippines
Iloilo City, Western Visayas, Philippines
2d ago

Job Description

The incumbent shall function as a change agent in the relevant business area and shall be responsible for :

  • Driving quality deployment in the Delivery Centre
  • Driving customer Impact Projects
  • Driving Six Sigma and Lean Deployment
  • Driving QNS for the aligned area
  • Driving SLA adherence / Customer CTQ
  • Ensuring all parameters are met and corrective and preventive actions are taken
  • Driving VOC / CSAT / NPS actionable across the team and maintain / improve the scores
  • Driving inputs from VOC / CSAT / NPS for improvements
  • Contribute and present in client / customer reviews / meetings
  • Adhere to compliance to Quality standards (ISO)
  • Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC s)
  • Follow appraisal and feedback mechanism
  • Driving Continuous Improvement projects
  • Initiate and best practice sharing across the team
  • Driving people development by aligning to the Quality DNA program
  • Driving culture of data based decision making
  • Adherence and completion of WNS Quality Role Roadmap requirements.
  • Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.
  • Qualifications

  • Minimum Academic Qualification : College Graduates (15 Years) basis our specific role requirement, Education Proofs to be submitted at the time of Joining / Offers.
  • System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications
  • Language proficiency ( English) - Good / Excellent
  • Black Belt Certified Preferred However Green Belt Certified & Black Belt Trained Mandatory.
  • Should possess good analytical skills, communication and negotiation skills.
  • Self Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management
  • Team Handling Skills
  • Willing to travel across sites & locations within the country or abroad
  • Accuracy & integrity in data handling
  • Ability to work with people and teams of diversified / different priorities
  • Excellent knowledge of Excel, Word, Power point & Minitab.
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