Learning Analyst
Ttec
Pasay, Metro Manila, Philippines
2d ago

LD Learning Analyst

What you’ll be doing :

LD Learning Analysts focus on collecting and analyzing metric data from various systems and organizing that data into consumable forms for our global LD facilitation teams.

We also manage some back-end processes for the LD team, and work to identify and implement process improvements. The LD compliance team is always ready to support new initiatives and becomes involved in high priority projects.

Database and or SQL experience is a big bonus

What you’ll bring to us :

Coach and Support the global LD team

Achieve 100% of reporting / analytics goals

Manage reporting processes and other tasks as assigned

Ensure the global LD team has the data analysis needed to drive change

Strong coaching skills

Data analysis and reporting skills

Strong attention to detail and a desire to improve processes

Strong knowledge of MS Office applications

Extremely strong database application experience in Excel, SharePoint, Access

SQL or Database programming experience a big plus

Strong customer focus and accountability

Excellent time management and professionalism skills a must

What We Offer :

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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