Market Job Description
Expert technical knowledge and skills of an Aspect UIP v7.X dialer
Administering and Managing Aspect Software uses tools like Advanced Lists Management, Unified Command and Control Administration, Real Time Reporting Producer, Unified Resource Manager Client, M3 Manager, Server Configuration, Gateway Configuration, Data Views etc.
Troubleshooting of technical issue regarding with outbound inbound campaign related to Agent, Telecom, and network dialer.
Implementing BCP procedures for dialing service
Monitoring of Aspect database and Attach DB Server
Co-ordinate with ISP and dialer support vendor for any related issue
Monitoring M3, AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring
Create a New Service Inbound, Outbound, M3 and new disposition plan, resource group and DNIS mapping
Upgrade experience on minor to major Aspect platform version
Restarting Servers Services, Backup Deletion of recording file and Delete Logs etc.
Supporting various type of Reports from Data View and CDR Reports
Supporting agent application integration and troubleshooting with dialer OCX control
Working knowledge of Active directory, Exchange and other Microsoft server products
Good communication to handle business requirement and explaining solution.
Knowledge on Emprix or Working experience on Verizon network manager will be an added advantage
Also include 4-6 years’ experience on ASPECT UIP
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.