Technology Specialist
Wells Fargo
Manila Philippines
5d ago

Market Job Description

  • Expert technical knowledge and skills of an Aspect UIP v7.X dialer
  • Administering and Managing Aspect Software uses tools like Advanced Lists Management, Unified Command and Control Administration, Real Time Reporting Producer, Unified Resource Manager Client, M3 Manager, Server Configuration, Gateway Configuration, Data Views etc.
  • Troubleshooting of technical issue regarding with outbound inbound campaign related to Agent, Telecom, and network dialer.
  • Implementing BCP procedures for dialing service
  • Monitoring of Aspect database and Attach DB Server
  • Co-ordinate with ISP and dialer support vendor for any related issue
  • Monitoring M3, AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring
  • Create a New Service Inbound, Outbound, M3 and new disposition plan, resource group and DNIS mapping
  • Upgrade experience on minor to major Aspect platform version
  • Restarting Servers Services, Backup Deletion of recording file and Delete Logs etc.
  • Supporting various type of Reports from Data View and CDR Reports
  • Supporting agent application integration and troubleshooting with dialer OCX control
  • Working knowledge of Active directory, Exchange and other Microsoft server products
  • Good communication to handle business requirement and explaining solution.
  • Knowledge on Emprix or Working experience on Verizon network manager will be an added advantage
  • Also include 4-6 years’ experience on ASPECT UIP
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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