NOC Service Desk Technician
outsourced
Quezon City, Metro Manila, Philippines
14h ago
Job Description

The Service Desk Technician supports the Network Operations Center (NOC) by providing, email; phone and in-person support and is the initial point of contact for troubleshooting hardware and software problems. This position works within a team and remotely works on computer equipment using authorized remote control tools and software while closely following company policies and procedures.

 

Essential RESPONSIBILITIES and ACCOUNTABILITIES:

  • Respond to requests for assistance received via email or phone from clients, internal users or vendors.
  • Respond to auto-generated alerts and create tickets.
  • Perform analysis of incident or events, and properly route to responsible group or party.
  • Create, assign, track, and escalate tickets.
  • Support access control procedures for visitors, vendors, and staff as needed.
  • Observe monitoring systems and respond to localized alerting for off-normal events.
  • Monitor various Infrastructure, Data Center and Facility equipment.
  • Create department and team reporting as needed.
  • Receive, store, log, and track company, vendor, or client products and/or systems

Qualifications

  • 1 to 2 years of experience in a 24 X 7 Help Desk, Technical Support or NOC environment.
  • Strong customer service experience with focus on delivering excellence in customer service.
  • Understanding of IT systems fundamentals.
  • Attention to detail, accuracy, and ability to spot long-term trends in production environment.
  • Ability to clearly document and articulate technical issues NOC management.
  • Ability to handle multiple concurrent site issues and remain calm under high pressure.
  • Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.
  • Ability to work closely with peers and resources throughout the company.
  • Ability to handle multiple concurrent site issues and remain calm under high-pressure situations.
  • Local travel may be required for this position


Additional Information

    Work schedule –

    US PST Tues-Sat: 11pm to 8am | Manila Time Wed – Sun: 3pm – 12midnight

    But must be flexible and willing to work on shifting schedule 

     

    Must be willing to work in Eastwood after Pandemic

     

    With own reliable PC/Laptop

    With reliable internet connection at home

     

     

    By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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