Seller Operations - Services Lead
Shopee
Manila, Philippines
6d ago

Job Description :

  • Conduct seller evaluations on their operational maturity and work to improve their performance
  • Visit seller operations sites (e.g., warehouses) to audit performance and tailor recommendations
  • Implement warehouse management, inventory management, and operations best practices
  • Develop KPIs, assessment criteria, and programs to objectively assess seller operations
  • Segment sellers by various types and identify and develop operations strategies tailored to each type
  • Develop relationships with key sellers and ensure engagement and adoption of best practices
  • Communicate regional and local policies through strategies that drive improved seller performance
  • Serve as a link between Commercial and Operations teams to raise seller concerns as well as potential solutions to address systemic issues that impact multiple sellers
  • Manage a team of seller education management individuals tasked with seller visits
  • Requirements :

  • Degree in Operations Management, Supply Chain, Product Management, or relevant disciplines
  • At least 4-5 years industry experience in operations, trade, import / export, etc.; Experience in a warehouse setting in a supervisory capacity a plus
  • Self-starter, highly resourceful, hands-on background; Strong problem solving skills with the ability to quickly develop work-arounds and fixes while also maintaining a certain level of standards
  • Ability to conduct quick analyses to troubleshoot what is needed
  • Strong people and interpersonal skills across multiple stakeholders (from warehouse staff to leads)
  • Self-motivated, proactive in learning and able to work under pressure.
  • Interest to build leadership capabilities and mentor junior members of the team
  • Ability to speak in Chinese a strong plus; alongside English-speaking skills at a working proficiency
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