Service Desk Specialist
RELX
Manila
5d ago

BASIC FUNCTIONS : This entry-level position provides technical end-user desktop computer support as needed under supervision.

This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

QUALIFICATIONS :

  • Knowledge of PC hardware and architecture and Desktop Operating System internals
  • ITIL Certification / Knowledge in IT Service Management
  • Required knowledge / competencies in : Windows 10, MS Office, Web Browsers, TCP / IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN
  • Familiarity with supporting iOS devices, Mac OS
  • Understanding of network protocols for a LAN and WAN including remote connectivity.
  • ACCOUNTABILITIES :

  • Performs Active Directory and MS Exchange administration which include : user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
  • Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
  • Establish and adhere to service level response and resolution times for all systems.
  • Coordinate between employees and 2nd / 3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
  • Effectively communicate to management, team members, and various customer groups.
  • Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
  • Capable of performing individual contributor roles and where needed work in a team environment.
  • Please read our

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form