Customer Service Analyst (Doer)
Cebu, Philippines
5d ago

Job Description

  • Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
  • Resolve problems and issues in a professional manner and engage with customers to identify additional needs
  • Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
  • Achieve challenging individual, team, and contact center targets


  • At least 2 years’ experience in billing / accounting / financial account
  • Non-BPO will be considered if work exp is related to billing / financial (e.g Bank Teller)
  • For CSR exp, if at least 2 years CSR exp, check if work scope involves Billing / Accounting
  • CSRs under a Billing / financial / accounting
  • Bachelor’s grad of any course
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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