IT Support Engineer, Senior
Infor
Taguig City, PH
6d ago

SUMMARY :

Provides both technical and functional support with deep expertise related to a particular business function or specific set of Infor products and other third party application software.

Provides leadership and support to other IT Support Engineers and Associate Engineers.

RESPONSIBILITIES :

Provides leadership to junior support engineers

Provides team mentoring and leadership, contributing to a positive team.

Experience with follow-the-sun support.

Provide 2nd and 3rd level support for multiple applications (root cause analysis)

Technical expert in one or more highly specialized areas of applications systems analysis and programming

Create Business Requirements Documentation to enhance existing functionality and follow up with IT development and IT Project Management department.

Prepares detailed specifications from which programs will be written

Capable of designing, coding, testing, debugging and documenting application changes within area of expertise

Operates within the confines of (project) change management related to application expertise

Monitors and maintains applications for optimal performance.

Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.

Applies problem solving abilities to both familiar and unfamiliar technical issues

Act as an project team member

Provides subject matter expertise and works with Project Management and IT development teams to related to design specifications and problems resolution

Provides technical expertise for development and integration projects

Participating in migration projects (developing interfaces to upload data master data backend).

Participating in decommission of applications

Provide complex ad-hoc reports

Design and programming of Support Tools for internal support used to reduce backend updates (audit compliant).

Log support calls and follow up with vendor (Infor / 3thrd party)

REQUIRED SKILLS :

Bachelor’s Degree in Computer Science or related field and / or equivalent experience

5+ years application and / or business process experience.

Proven software application troubleshooting skills.

Knowledge of SQL (Microsoft / Oracle / DB2) server and basic understanding of programming code (classic ASP / .Net / VB / Perl / UNIX scripting / Linux scripting).

Familiar with basic function of CRM, Support, Professional Service, HR or Financial applications.

Ability to gather, analyze, and document requirements from users and communicate to IT Developers / IT PMO for application / systems development.

Experience with testing procedures.

Understanding of relationships (interfaces) between business systems.

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