34289469 - Junior Account Manager
Cloudstaff Inc.
Angeles City, ph
4d ago

Job Description

You have strong customer facing experience in your chosen area of expertise (either

a specific BPO role or a particular industry segment)

You are an expert communicator - written and verbal .

You have good commercial acumen to understand our MSA / SOW’s and articulate

the impact to clients.

You understand your clients and their business and collaborate with them to

mutually grow business together.

You have a strong service acumen and understand the value of setting SLA and KPI’s

which align to the customer experience.

You will work with across cross-functional teams, especially operations to manage

customer challenges to a resolution that satisfies the customer, our staff and


Complaints and confrontations - able to listen and understand the customer's

issue.. -Dissect the issue (deep dive into the "actual" issue). Listen, Understand,

Asses, Present a solution.

You are the customer advocate. You own their issues and you can confidently

navigate and collaborate with business leaders until their issues are resolved. You

keep clients updated on your progress

You collaborate well with other teams across the organization and you remain

focused on quality output

You are seen as the Go to person for your clients and within cloudstaff

You can handle difficult situations with clients (ie) Collections.

You provide the transitional link from sales to operation and ensure that we give

the customer a Hyper Care experience during the on-boarding process

You find reasons to be continually engaged with your client and you love it!

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