Customer Support Officer
QBE Insurance Group
Cebu
5d ago

Customer Support Officer (Non Voice)

  • Cebu, Philippines
  • Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.
  • Responsibilities

    Process all emails related to product, process and policies and accomplish all reports as required by clientsEnters license information to the system and grants access while adhering to the DTP.

    Performs moderately complex clerical, administrative and general office dutiesFollow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.

    Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines

    Qualifications

    Basic knowledge on customer serviceAt least 6-12 months in a similar role is an advantageFresh graduates are free to applyPreferably with BPO experience and shifting schedulesAmenable to work in Cebu Business Park, Cebu CityMust be flexible to any schedule required by the business

    To fast track your application, you may visit our Recruitment Hub at 12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

    We accommodate walk in candidates from Monday - Friday, 9 AM - 6 PM except holidays. Be in corporate attire and bring 2 copies of your updated resume and a Valid I.D.

    Privacy Notice

    Why do we collect your personal data? (For collecting personal data)

    It is important that QBE GSSC Recruitment collects, uses, processes and retains your personal information when it is reasonable and necessary.

    In particular, we collect your information to enables us :

  • To consider and evaluate your suitability for employment through screening and background investigation;
  • To communicate with you about your employment application; and,
  • With your permission, to inform and consider you for future job opportunities that may be of interest to you.
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