Channel Operations Specialist
1d ago

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!


    The channel operations specialist supports the business development, sales team and / or marketing team in the administration of channel programs and promotions.

    Channel program and promotion administration entails enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit.

    Tracking of enrollments and eligibility is done through the CRM tool.

    Program, Promotion and Benefit Management

  • Enrolling and removing partners to different types of programs
  • Verifying partner eligibility to programs and / or promotions Partner eligibility
  • Verifying and adding eligible partners to program quotes
  • Verifying and adding eligible part numbers to program quotes
  • Maintaining repository of program agreements
  • Creating / updating Benefits and Quote
  • Preparing target letters / business plans, MDF letters and collecting them
  • Channel MPS Management

  • Reviewing MPS contract and converting this into standard input format for setup
  • Sending out of welcome email to MPS Core customers (reseller)
  • Other admin tasks as requested by Business Development team

  • SSR tasks such as product inquiry and pricing inquiry
  • Editing / updating marketing collaterals (eg : edit dollar amounts, images, additional printers)
  • Researching account / partner information based on required data
  • Research / reporting requests
  • Case Management

  • Attending to email inquiries or CRM issues from personal and group mailbox
  • Owning and resolving cases in multiple CRM Queues
  • Triaging cases to correct support group or owner
  • Loyalty Perks Administration

  • Validating of claims for Perks program
  • Approving / Denying of filed claims
  • Checking on claim status
  • Enrolling company and / or participant to Perks program
  • Filing of claims to the Perks program
  • Filing of exception claim to the Perks program
  • Changing / Updating default managers on partner accounts in Perks site
  • MPS Express Support

  • Evaluating submitted MPS Express case
  • Creating price card for MPS Express opportunities
  • Creating contracts for MPS Express opportunities
  • Tracking of MPS Express opportunity down to contract signing
  • Partner Onboarding Coordination

  • Enrolling new partners to a program
  • Sending welcome letters
  • Requesting access to PartnerNet, LexU and Vistex
  • Coordinating with other teams on back-end trainings / orientation
  • Updating sales reps on the partner status
  • Onboarding of partners from contract signing to program enrollment
  • Rebates / Claims

  • Submitting VIRs in Vistex portal
  • Monitoring payout status
  • Communicating to sales reps and BDMs / Program Management team the payment information
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