About Lexmark
Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Work-life balance
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
Responsibilities
The channel operations specialist supports the business development, sales team and / or marketing team in the administration of channel programs and promotions.
Channel program and promotion administration entails enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit.
Tracking of enrollments and eligibility is done through the CRM tool.
Program, Promotion and Benefit Management
Enrolling and removing partners to different types of programs
Verifying partner eligibility to programs and / or promotions Partner eligibility
Verifying and adding eligible partners to program quotes
Verifying and adding eligible part numbers to program quotes
Maintaining repository of program agreements
Creating / updating Benefits and Quote
Preparing target letters / business plans, MDF letters and collecting them
Channel MPS Management
Reviewing MPS contract and converting this into standard input format for setup
Sending out of welcome email to MPS Core customers (reseller)
Other admin tasks as requested by Business Development team
SSR tasks such as product inquiry and pricing inquiry
Editing / updating marketing collaterals (eg : edit dollar amounts, images, additional printers)
Researching account / partner information based on required data
Research / reporting requests
Case Management
Attending to email inquiries or CRM issues from personal and group mailbox
Owning and resolving cases in multiple CRM Queues
Triaging cases to correct support group or owner
Loyalty Perks Administration
Validating of claims for Perks program
Approving / Denying of filed claims
Checking on claim status
Enrolling company and / or participant to Perks program
Filing of claims to the Perks program
Filing of exception claim to the Perks program
Changing / Updating default managers on partner accounts in Perks site
MPS Express Support
Evaluating submitted MPS Express case
Creating price card for MPS Express opportunities
Creating contracts for MPS Express opportunities
Tracking of MPS Express opportunity down to contract signing
Partner Onboarding Coordination
Enrolling new partners to a program
Sending welcome letters
Requesting access to PartnerNet, LexU and Vistex
Coordinating with other teams on back-end trainings / orientation
Updating sales reps on the partner status
Onboarding of partners from contract signing to program enrollment
Rebates / Claims
Submitting VIRs in Vistex portal
Monitoring payout status
Communicating to sales reps and BDMs / Program Management team the payment information 
