AX Technical Consultant - Support
HawodTech Solutions Inc.
Cebu City, Central Visayas, Philippines
1d ago

Job Description :

Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.

KEY RESPONSIBILITES :

  • Responsible for the technical support in Dynamics AX 2012 / AX2009 / D365F&O and as well as integrated third-party application interfaces.
  • Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
  • Will be required to prepare technical specification documents for customizations and bug fixes.
  • Ensure technical support documents are complete and fixes are delivered successfully as per the plan.
  • Involvement in the Release / upgrade / implementation cycle as needed.
  • On-going monitoring and investigation of Dynamics AX 2012, AX2009 and D365 systems
  • Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.
  • Able to perform AX application performance tuning using AX and SQL tools
  • Ability to work collaboratively as part of an existing delivery team
  • Conduct analysis to triage the assigned issues and escalate as required
  • Provide research, advice and opinion regarding ERP issues and associated risks
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
  • Aim to align response times with team SLA's delivering a consistently high quality of service
  • Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
  • Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Able to customize SSRS reports in Dynamics AX
  • Provide pre-go live and post go live end user support.
  • Any other reasonable duties as required by leaders in the business
  • CUSTOMERS

    Internal and External), all Business Units

  • Support and Development vendors
  • EDUCATION and EXPERIENCE :

  • Bachelor’s Degree in Information Technology or equivalent
  • Strong professional knowledge of Microsoft Dynamics AX2009 / AX2012 / D365 Technical
  • 3+ years of hands-on experience supporting and developing Dynamics AX2009, AX2012 and D365 F&O ERP
  • Experience in executing all phases of support projects from designing, developing, and testing till Go-live and post go-live.
  • Microsoft Technical certification is preferred.
  • Troubleshooting system issues for users across multiple sites
  • Demonstrate a high degree of self-motivation, preparedness to accept responsibility, and the ability to facilitate innovative issues resolutions
  • Highly organized with an ability to prioritize and multitask
  • Excellent analytical skills and ability to make decisions
  • A preparedness to take the initiative and a strong desire to achieve results
  • SKILLS :

  • Strong written and oral communication skills
  • Ability to understand, communicate, interpret the client business processes and requirements.
  • Self-driven and self-motivated, ability to self-direct progress in tasks and achieving KPI’s
  • Systems thinking - Systems thinking often involves moving from observing events or data, to identifying patterns of behavior overtime, to surfacing the underlying structures that drive those events and patterns.
  • A collaborative approach works well within a team including supporting team members when needed
  • Solution focused, ability to identify problems and likely solutions
  • Desire for continuous learning, including learning from mistakes and identifying areas for improving processes
  • Takes responsibility for own actions, including delivering on agreed outcomes
  • Required Skills : Support

    Support

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