CSR
Acquire Asia Pacific Incorporation
Metro Manila / NCR, SG
5d ago
source : Monster

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services.

As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

  • As an Advocate, you will be part of a high-performing customer-centric team in Manila, with opportunities to create a positive impact on people'
  • s lives and the future of work, through our mission : empowering people to realise the full value of their skills.

    As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

    A SNAPSHOT OF YOUR ROLE

    • Be an ambassador of the business' core values as an advocate.

    • Provide top-notch global customer support through fast, efficient, and genuine responses.

    • Collaborate with the immediate team, and other AirSupport teams to ensure overall customer product satisfaction.

    • Triage tickets and understand ownership for each teams and customer journey segments.

    • Own problems. solve the issue from start to finish, but also look at why it happened and how it can be prevented.

    • Analyse complex situations, conflicts between users or high-risk escalations and make decisions.

    • Identify, analyse and make changes for improvements in process, macros, Help Centre & knowledge base articles.

    • Report all the bugs, issues, and assumptions and give feedback on new product launches and experiments.

    • Contribute to team goals and projects.

    A BIT ABOUT YOU

    • 4 years’ minimum exposure to the BPO / call center industry

    • Experience in Zendesk or any similar CRM tool

    • Willingness to learn and adapt to new tools or software

    • Strong written and verbal communication skills

    • Ability to empathise and understand customer concerns

    • Strong analytical and problem-solving skills

    • Ability to identify gaps in process and make recommendations for improvement

    • Strong critical thinking and decision making skills

    • Strong attention to detail

    • Team player; committed to building and contributing to a high-performing team

    • Adaptable to 24 / 7 shifting schedule.

    WHAT SUCCESS LOOKS LIKE

    • Resolution of customer disputes.

    • Excellent feedback from customers.

    • Achievement of KPIs.

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.

  • For faster processing, text : AIRADVOC(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9am) send to 09065605043

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