PHP - SBS - Client Services Client Service Representative 1
ADP
Makati, Manila
8h ago

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US.

Did you know that over 95% of our small business clients are not only satisfied with ADP’s services but would recommend ADP to someone else?

How would that kind of success impact your career?

Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results.

The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The SBS Client Services Client Service Rep I supports the client inquiries on regulations, computations as well as product how-to.

They also support the clients with payroll related programming and trouble-shooting as well as year-end balancing inquiries.

Through the use of Stellar service principles, the client service representative ensures the clients get a world class service with ADP.

  • Answers incoming client (business-to-business) calls and / or makes outbound telephone calls / emails to clients with high focus on Stellar service and first-call resolution.
  • Supports client questions regarding payroll and year end taxes including processing procedures, deduction / earnings setups, benefits and taxes as well as funding and money movement through banking.
  • The position puts high emphasis on quality service with targeted inbound service level scores at 70% or above, December through March and 80% or above rest of the year.
  • Professionally assist clients while simultaneously navigating through various on-line applications.
  • Ability to discover the client’s needs through the use of effective probing techniques.
  • Manage assigned projects through clear and concise follow up while accurately implementing the required changes.
  • Balance multiple client commitments against new requests in a fast paced, dynamic, and fun environment.
  • Ensure case closure within committed and applicable turn-around time.
  • Strong technical skills and ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
  • The CSR is also held accountable for a client retention target of 93.4%
  • Other related duties as assigned.
  • REQUIREMENTS

  • Fresh Graduates are highly encouraged to apply.
  • Candidate must possess at least High School Diploma, Vocational Diploma / Short Court Coursed Certificate, Bachelor’s Degree, any field
  • At least 6 months to 1 year KPO / Shared Services experience, general office, customer service and / or data entry experience.
  • Above average verbal and written communications skills, analytical and problem solving skills.
  • Preferably with experience in using MS Office applications
  • Proven experience using the telephone in a high volume environment.
  • Basic knowledge of math, ability to work with numbers.
  • COMPETENCIES

  • Delivering Stellar service and satisfaction to all clients internal, external, diverse and emerging.
  • Excellent communication skills oral and written.
  • Analytical and collaborative approach to problem solving. Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
  • Acting in ways that help delivers results in a fast-pace and diverse environment. Ability to multi-task and adapt to change quickly.
  • Holding self and other to the highest personal and professional standards. Strong sense of accountability and ownership.
  • About ADP : We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World’s Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

    ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

    Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.

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