CBNA GCG Sales Fulfillment Officer
Quezon City, Philippines
5d ago

The Sales Support Analyst 1 is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team.

The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

Responsibilities :

  • Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
  • Enure that all service queries are resolved timely
  • Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
  • Deliver quality service to customers and refer potential customers to Relationship Managers
  • Assist in meeting overall branch sales and service goals
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • Relevant experience preferred
  • Customer service experience preferred
  • Working knowledge of related industry practices and standards
  • Consistently demonstrates clear and concise written and verbal communication
  • Education :

  • Bachelor’s degree / University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    CBNA GCG Sales Fulfillment Officer

  • Primary Location : Philippines,National Capital,Manila
  • Education : Bachelor's Degree
  • Job Function : Sales Support
  • Schedule : Full-time
  • Shift : Day Job
  • Employee Status : Regular
  • Job Summary :

  • Provides sales support to all Citibank Sales Channel who acquire customers for both Credit Card and Personal Loans
  • Job Responsibilities :

  • Sales Fulfillment of Supplementary card applications who apply via online channel
  • Processing of Citi One Bill enrollment of Credit Card applicants
  • Performs prescreening or printing of Credit Card and Personal Loans application form submitted online or by Sales Officer thoroughly before transmitting to Credit Unit for encoding
  • Handles completion of application form by attaching the necessary document needed
  • Provides advice and product information to customers as appropriate, outlining features and benefits
  • Handling office tasks, such as filing, scanning of documents and generating reports
  • Maintain polite and professional communication either via phone or email
  • Qualifications :

  • 0 to 2 years of experience in administrative assistant, customer service or sales
  • IT Skills : Microsoft Applications (Excel, Word, Outlook)
  • Excellent communication skills
  • Ability to check information quickly and accurately which is critical to ensure the quality of work
  • Strong team player with good relationship management skills and problem solving skills
  • Meticulous and organized
  • This is for a C09 / Officer level.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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