The Sales Support Analyst 1 is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team.
The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.
Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
Enure that all service queries are resolved timely
Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
Deliver quality service to customers and refer potential customers to Relationship Managers
Assist in meeting overall branch sales and service goals
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Relevant experience preferred
Customer service experience preferred
Working knowledge of related industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
CBNA GCG Sales Fulfillment Officer
Primary Location : Philippines,National Capital,Manila
Education : Bachelor's Degree
Job Function : Sales Support
Schedule : Full-time
Shift : Day Job
Employee Status : Regular
Job Summary :
Provides sales support to all Citibank Sales Channel who acquire customers for both Credit Card and Personal Loans
Job Responsibilities :
Sales Fulfillment of Supplementary card applications who apply via online channel
Processing of Citi One Bill enrollment of Credit Card applicants
Performs prescreening or printing of Credit Card and Personal Loans application form submitted online or by Sales Officer thoroughly before transmitting to Credit Unit for encoding
Handles completion of application form by attaching the necessary document needed
Provides advice and product information to customers as appropriate, outlining features and benefits
Handling office tasks, such as filing, scanning of documents and generating reports
Maintain polite and professional communication either via phone or email
0 to 2 years of experience in administrative assistant, customer service or sales
IT Skills : Microsoft Applications (Excel, Word, Outlook)
Excellent communication skills
Ability to check information quickly and accurately which is critical to ensure the quality of work
Strong team player with good relationship management skills and problem solving skills
Meticulous and organized
This is for a C09 / Officer level.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH
Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.
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