Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.
Prepare weekly monthly service management reports both for SLA compliance and efficiency improvement.
1. At least 10 years IT experience
2. Mandatory - ITSM certifications like ITIL Master or Expert,
3. Exposure to ISO 20000, COBIT CMMI, ISO 27K will be advantageous.
4 Good Excel analysis and Presentation or power point skills in Service management with metrics management or process optimization.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.