Service Delivery Manager
Accenture
Cebu, Philippines
1d ago

Job Description

  • Define / develop / and implement ITIL process and governance structure around incident, problem and change management structure / processes in the delivery unit.
  • Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.

  • Attend client’s and projects Service management governance meetings.
  • Prepare weekly monthly service management reports both for SLA compliance and efficiency improvement.

  • Ensure the organization meets its targets on delivery metrics
  • Enforce the need for continual improvement across all projects
  • Perform delivery excellence reviews on engagements to identify risks and issues early on
  • Coach and support projects in implementing delivery and management practices READ MORE OF THE JOB DESCRIPTION
  • Qualifications

    1. At least 10 years IT experience

    2. Mandatory - ITSM certifications like ITIL Master or Expert,

    3. Exposure to ISO 20000, COBIT CMMI, ISO 27K will be advantageous.

    4 Good Excel analysis and Presentation or power point skills in Service management with metrics management or process optimization.

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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