Vice President for Operations
Wells Fargo
Manila, Philippines
6d ago

About the Role

Internally known as Operations Area Mgr. 1. This is a newly created senior role w / in Wells Fargo Philippines and India.

CB Operations mgmt. team functionally lead operations over 200 FTES and also be the overall site lead for CB / CIB in Manila.

The CB operations is undergoing significant growth over next 9-12 months. The growth includes scaling up in headcount and complexity of incoming CB operations work up under stringent timelines.

He / She will provide leadership and will be directly responsible for managing this growth and the existing site operations.

He / She will be expected to build the required structure to support transition, ensure robust training during transition and teams fully understand the process, business support, client impact and risk associated with in the process.

He / She will be required to work under stringent timelines, keep strong engagement with multiple stakeholders & functions and take ownership of the delivery to get to a steady state.

This will require to remain hands on, understand the scope of the work and establish adequate governance / oversight. He / She will also acts as Site Lead for CB / CIB and will interact with various local teams and participate in local management meeting to represent CB / CIB and any local issues are resolved / escalated appropriately


  • Lead large operations team to ensure service delivery is to the required enterprise standards.
  • Understand the processes under the remit and ensure there is adequate training and knowledge building with in the team.
  • Drive and motivate the team and establish a client focused culture of high performance, ownership, accountability, transparency and sustained performance
  • Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged.
  • Build and foster collaborative relationship with business partners, stakeholders and with local support teams.
  • Build a strong operations rhythm where meritocracy and positive behavior is rewarded, with adequate talent mgt. & succession planning & staff are encouraged to learn and grow.
  • Be a full and active partner with the Transformation Program Lead & teams to ensure seamless delivery within the portfolio
  • Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and line of business stakeholders
  • Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery
  • Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically
  • Work closely with local partners in HR, talent acquisition, finance, transitions, technology site management etc. to ensure requirements of CB / CIB are being met on ongoing basis.
  • Market Skills and Certifications

  • 14+ years of experience with 8+ years in leading and managing operations in a global Banking / Financial Services environment, preferably supporting Commercial Banking / investment banking operations.
  • Strong experience in managing people, developing strong performing teams and mentoring / coaching people to become leaders.
  • Exhibits strong relationship / negotiation orientation with senior level business partners globally.
  • Senior level experience in or exposure to change management / program management / solutions at global level preferred.
  • Ability to work in a matrix environment and managing multiple competing priorities
  • Excellent Communication, planning and organizing skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong stakeholder management, networking and relationship management skills.
  • Strong client orientation and understanding of operational risk.
  • Ability to drive change and transformation, project management & implementation in business operations.
  • Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
  • Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
  • Willing to support business in US hours
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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