We are currently seeking a Specialist to join the Risk Management Analytics (RMA) Client Service Team under our Client Coverage organization in Manila.
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial, clients around the world.
Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services.
Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings.
The team members work closely with account managers and consultants to develop and maintain client relationships.
Currently, Client Service teams are present in the following locations : San Francisco, New York, Monterrey, Toronto, London, Budapest, Mumbai, Shanghai, Beijing, Tokyo and Manila.
SCOPE OF RESPONSIBILITY :
The successful candidate will be part of the APAC Client Service team catering to the inquiries raised by MSCI global clients in the field of finance and investment raised during APAC hours.
Said candidate will provide support to clients in their use of MSCI’s risk management analytics application tool, RiskManager.
His responsibilities include but not limited to :
Learn and understand RiskManager’s user account maintenance and functionalities
Learn and understand the various market and financial risk management concepts used in RiskManager
Analyze, understand and competently address clients’ queries, concerns and requests using combined knowledge of Risk Manager, financial quantitative tools, market and financial risk methodologies and other risk management concepts
Assist clients in navigating, researching and understanding the latest research materials on risk management, product features, risk models, etc.
stored in MSCI’s Client Support Site
Monitor market and product developments to be up-to-date and relevant in providing support to clients
Recommend methodology and product enhancements based on client interaction and feedback to Consultants and appropriate internal teams as contribution to the firm’s product development and enhancement efforts
Provide on-site client presentations or trainings which may require travel
Participate in the development of colleagues by training new hires and knowledge sharing throughout the organization
The successful candidate will also be responsible in (a) coordinating with Global Client Service RM team for any inquiries outside APAC hours, (b) ensuring that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion, and (c) collaborating with other Client Service teams globally to help address ad hoc requests from global Sales teams.
SPECIFIC KNOWLEDGE / SKILLS REQUIRED :
A self-starter and highly motivated, ability to work individually and within a team
Deep understanding of international financial institutions and global financial markets
Demonstrated understanding of financial topics, such as : modern portfolio theory, market portfolio construction, optimization, CAPM, multi-factor risk models, financial derivatives’ pricing model, market risk, liquidity risk, credit risk, and Value-At-Risk (VAR)
Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
Ability to develop value-added contributions to both internal and external clients
DESIRED EXPERIENCE :
Past experience in client facing servicing capacity (via email and phone) is a plus
Past experience in serving external financial institutional clients is a plus
Past experience in systems implementation / support and some background or experience on programming and database management is plus
DESIRED QUALIFICATIONS :
Undergraduate Degree in finance, economics, statistics, mathematics, or other quantitative fields is required.
Master’s Degree in Financial Mathematics, Financial Engineering, Business Administration or equivalent is highly desired.
Either completed or studying a Finance related professional qualification e.g. CFA, FRM is highly desired.
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.