At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.
In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business.
We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions.
With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges.
You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.
The MAS WFM Tech Support Analyst 1 provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products.
Support the end users, including installation, upgrades, maintenance, troubleshooting and diagnostics to determine solutions and alternatives.
Stays current with emerging technology and trends in order to provide technical support for product roll-outs and / or existing offerings.
AHT of 16 minutes to 14 minutes are acceptable, but will be monitored to gauge Associate improvement.
Performance of 82% to 87%, while acceptable is monitored for improvement.
Adherence of 85% to 89% is acceptable, but will be monitored for improvement.
and ICH. Associates are expected to score passing mark on quality, to wit : 92% or higher is considered good, score of 88% to 91% are acceptable.
Associate calls will be monitored to gauge performance improvement.
About ADP :
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE ® Magazine, and recognized by Forbes ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
MAS - Workforce Management Tech Support Analyst I (Listed)
Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click https : / / to learn more about ADP’s culture and our full set of values.