Customer Support Specialist (Tracking)
Taguig, Metro Manila, PH
8h ago


As a member of the Tracking team, you will assist a range of Sherpa's stakeholders with

enquiries; including - Individual Users, Clients and Drivers.


  • Ensure that deliveries are picked up and delivered within the service timeframe.
  • Conduct outbound calls and send out text messages (SMS) to drivers partners and
  • customers as necessary

  • Management of deliveries to ensure on-time delivery, including reassigning or finding
  • a new driver if issues arise

  • Assist in all calls and enquiries in a polite, courteous, and professional manner.
  • Assist client / users and drivers with general enquiries and educate about Sherpa
  • policies and processes.

  • Provide well-rounded, prompt and high-quality service to customer at all times
  • Any other task / duty as directed by client / management
  • Qualifications

  • Strong in phone contact handling skills
  • Skilled in driving a conversation and probe to discover the root cause of the problem.
  • Patient in handling difficult enquiries.
  • Display strong attention to detail and active listening skills.
  • Cooperative with Team Members and Leads to achieve goals and targets for the day
  • individually as well as a team

    Why Diversify?

    Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.

    You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

    Position Overview

    Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks

    Experience Diversify : Your Future Simplified

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